Orders normally require 2–10 business days for handling and preparation. After dispatch, standard delivery usually takes 14–35 business days, depending on the destination and the carrier route.

For full details, please see our Shipping Policy.

Once your order has been dispatched, the tracking number will be sent to the email address used at checkout. You can also enter the tracking number on 17TRACK.

Tracking information may take a short time to appear after the carrier receives the parcel.

We ship to many countries. Available destinations and shipping options are shown at checkout after you enter your delivery address.

Shipping availability and cost depend on the destination, order details and the shipping option selected at checkout. The final shipping charge, if applicable, is displayed before payment is completed.

Please contact [email protected] as soon as possible and include your order number and the corrected address.

We can only review an address change before the order has been processed or dispatched. Once a parcel has entered the carrier network, the address may no longer be editable.

Expedited delivery is not available for every product or destination. The available delivery methods are shown at checkout when applicable.

Return eligibility, time limits and required conditions are set out in our Returns & Refund Policy.

Please review the policy before sending anything back, as unapproved or incomplete returns may delay processing.

Email [email protected] with your order number, the product(s) concerned and the reason for the request. Please wait for return instructions before shipping the parcel.

Please keep the product, packaging and shipping label. Contact [email protected] promptly with your order number, clear photos of the outer packaging and product, and a short video where useful.

Contact [email protected] with your order number, a photo of the item and packaging, and a description of what is missing or incorrect. Please do not discard the packaging until the case has been reviewed.

After a return has been received and reviewed, the refund process is handled according to our Returns & Refund Policy. The time for funds to appear depends on the payment provider and your bank.

Send your cancellation request to [email protected] as soon as possible with your order number. We can only review cancellation requests before the order has been processed or dispatched.

Return-shipping responsibility depends on the reason for the return and the applicable conditions in our Returns & Refund Policy. Please wait for written instructions before arranging a return.

Add the product(s) you want to your cart, review the quantities and delivery details, then proceed through checkout to complete payment. The order is submitted after the payment step is successfully completed.

Your order has normally been submitted successfully when payment is completed and an order-confirmation email is sent to the email address used at checkout.

If you do not receive the confirmation email, check your spam or junk folder first. If it is still missing, contact [email protected] with your name, email address and any payment reference available. Please avoid submitting a second payment until the order status has been checked.

The payment methods available for your order are shown at checkout. You can also review the current options on our Payment Methods page.

Payment is processed when you complete checkout through the selected payment provider. Your bank or payment provider may display a pending authorization before the transaction is fully settled.

The order total and payment currency are shown at checkout before you confirm payment. Your bank or card issuer may apply its own exchange rate or international-transaction fee.

A payment can fail because of an incorrect billing detail, a bank security check, a card limit, an unsupported payment method or a temporary provider error. Confirm your details and try an available payment method. If the issue continues, contact your bank or payment provider first.

Contact [email protected] promptly with your order number and the requested change. We can only review changes before the order has been processed or dispatched.

For a large quantity or project requirement, email [email protected] with the product links, quantities, destination and target timeline. Availability and lead time will be checked for the requested items.

No. All products on 4lightings.com are supplied without bulbs unless a product listing explicitly states otherwise. Please check the product page for the required bulb base, wattage and quantity.

Product voltage depends on the specific model. As a general reference:

Always confirm the voltage shown on the product page, checkout and order confirmation before installation. If your local supply differs, consult a qualified electrician before purchasing or installing the product.

Dimming depends on the fixture and on the bulb and dimmer you use. Because bulbs are not included, select a bulb that is explicitly labelled “Dimmable” and confirm that it is compatible with your dimmer and the fixture. A bulb with adjustable colour temperature or multiple colours is not automatically dimmable.

The required bulb base, maximum wattage and recommended bulb type are listed on the relevant product page. Please do not exceed the stated wattage or use a bulb with an incompatible base.

Dimensions are provided on each product page. Small measurement differences may occur because of manual measurement or production tolerances. Please check the listed dimensions and ceiling or wall space before ordering.

Only the components listed on the product page are included. Bulbs are not included. If you need to confirm a specific accessory or component, include the product link or order number when contacting [email protected].

Compare the product dimensions with the room, mounting position and available clearance. Consider the required light direction, bulb type, finish and installation method shown in the product specifications.

Each product is supplied with its own installation instructions. Please read them fully before installation and check that all listed components are present.

If the instructions are missing, contact [email protected] and provide your order number and product details. We can provide the available digital instructions or installation guidance.

Lighting products should be installed by a qualified electrician or another suitably competent professional, especially where mains wiring is involved. Switch off the power before installation and follow local electrical requirements.

Only products explicitly described as suitable for outdoor use should be installed outdoors. Check the product page for its intended location and protection rating before installation.

Confirm the product dimensions, voltage, bulb base, maximum wattage, mounting surface and included components. Make sure the power is switched off and that the installation location provides sufficient clearance and support.

To help us review an after-sales issue, please provide:

• your order number;
• clear photos of the product and packaging;
• a short video showing the issue, where applicable;
• the relevant tracking or delivery information; and
• a brief description of what happened and when it was noticed.

Send the information to [email protected] so the case can be assessed.

Tracking can remain unchanged while a parcel is being transferred between facilities or waiting for the next carrier scan. Check the tracking number again on 17TRACK. If there is no update for an extended period, contact [email protected] with your order number and tracking number.

Check with household members, neighbours, building reception and any safe-place instructions. Also confirm the delivery address and carrier scan. If the parcel is still missing, contact [email protected] with your order and tracking details.

Check the packing materials and the order contents first, as products from one order may be shipped separately. If something is still missing, send your order number, photos of the package and a description of the missing item to [email protected].

Email [email protected]. Please include your order number whenever your question relates to an existing order. Our support hours are Monday to Friday, 09:00–18:00 HKT.